Refund policy

Toolgrid® Shop Return Policy & Warranty

Returns

At Toolgrid®, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible Toolgrid® products within 15 days of the delivery date for a refund or exchange.

Return Conditions:

• Products must be unused, in their original packaging, and in the same condition as received.
  
  
• Proof of purchase (order number or receipt) is required for all returns.
  
  
• Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect.

Refund Conditions:

• Refunds will be processed using the original payment method within 10–15 business days after the returned item is received and inspected.
  
  
• Refunds are only issued for products that meet the return conditions listed above.
  
  
• Shipping fees are non-refundable, except in cases where the product is defective or the return is a result of a Toolgrid® error.

Exchange Conditions:

• Please note that we do not offer exchanges for purchases made through the Toolgrid® Shop website.

Limited Lifetime Warranty

Toolgrid® products are built to last. We offer a limited lifetime warranty against any manufacturing defects. This warranty covers defects in materials and workmanship under normal use.

Warranty Terms:

• The warranty does not cover damage caused by misuse, abuse, accidents, or normal wear and tear.
  
  
• If a manufacturing defect is found, Toolgrid® will repair or replace the defective product at no cost.
  
  
• Proof of purchase is required to process any warranty claim.

To initiate a return or warranty claim, please contact our Customer Support team at technical@mantistoolgrid.com with your order details.

Thank you for choosing Toolgrid® — The Standard in Tool Organization.